Refund policy

At Flash House, we aim to deliver premium quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Products can be returned within 7 days of delivery.
Items must be unused, unwashed, and returned in their original packaging with tags intact.
Products purchased during sale or promotional offers may not be eligible for return or exchange.

Exchange

We offer size exchanges subject to product availability.
Exchange requests must be raised within 7 days of receiving the order.
Customers can contact our support team for exchange assistance.

Refunds

Refunds are initiated only after the returned product passes our quality inspection.
Once approved, the refund will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable.

Non-Returnable Items

The following items are not eligible for return or refund:

Products damaged due to misuse
Washed or worn products
Customized or limited-edition items
Products purchased during final sale

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with unboxing images/videos for verification.